Thank you for shopping at INVIDIQ . We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Kindly review the following policies with due diligence:

ALL DISPUTES MUST BE INITIATED THROUGH INVIDIQ. FAILURE TO DO SO WILL RESULT IN PERMANENT ACCOUNT SUSPENSION BY INVIDIQ.

INVIDIQ provides a more expedited dispute resolution process and would greatly appreciate your cooperation in the following matters:

a. Please submit photos or videos of any damaged items as evidence of the damage. If photos alone are insufficient to demonstrate product damage, kindly upload a video.

b. Include a screenshot of the email or dispute notification, ensuring that it displays the sender's name, date, and content. This is necessary to verify that a customer has lodged a complaint, whether through PayPal Dispute or any other gateway, email, etc.

c. In cases where our Dispute Team requests a return, please be prepared to return the products to INVIDIQ.

Unless otherwise indicated in essential interpretation, INVIDIQ will issue refunds, arrange for reshipments, or accept returns for the following circumstances:

1. Orders not Received.

INVIDIQ will not process refunds or reshipments if the tracking information confirms successful delivery of the order.

a. Non-Delivery Certification: In the event you do not receive your package, we require an official non-delivery certificate issued by the local post office, bearing their official seal.

b. Tracking Information Alerts: When the tracking information displays an "Alert" status, possible reasons include:

a) Incorrect or incomplete address.

b) Non-existent recipient contact information.

c) Unidentified recipient.

d) Refusal of delivery.

e) Failure to pick up the package within the specified timeframe.

f) Lack of a secure delivery location.

g) Customs clearance issues.

h) Other reasons as specified.

Notes:

a. Delivery Attempts: Local distributors typically attempt delivery 1-3 times, depending on the circumstances. If the package remains unclaimed within the delivery period, it will be returned to the local post office and stored for 3-7 days. It becomes the responsibility of your clients to collect the package during this period. Failure to do so may result in the product being returned to INVIDIQ's logistics company. Please note that INVIDIQ assumes no responsibility for product loss during the return process.

b. Return Service to China: If the logistics company offers a return service to China, INVIDIQ will place the returned products in your private inventory and will not issue refunds upon receiving the items.

c. Undelivered Orders or Packages: INVIDIQ cannot provide refunds or reshipments for undelivered orders or packages that have been deemed unsalvageable by logistics companies or destroyed during transit.

2. Products Damaged.
  1. Full Refund or Replacement for Severe Package Damage: INVIDIQ provides a full refund or the option for a replacement when packages arrive severely damaged.
  2. Partial Refund or Replacement for Minor Package Damage: INVIDIQ offers a partial refund or the option for a replacement when packages arrive with minor damage (excluding issues such as loose threads, slight wrinkles, or small scratches, etc.).
3. Incorrect or Missing Products.

INVIDIQ adhere to a rigorous quality control process before shipping products. Here's how INVIDIQ handles incorrect or missing products:

  1. Incorrect Products: INVIDIQ offers a complete refund or replacement for any incorrect products sent.
  2. Products with Incorrect Color, Size, or Non-Critical Issues: INVIDIQ offers a refund or resends the product in cases where the issue, such as color or size, does not affect the product's functionality. 
  3. Missing Parts: If there are missing parts that do not impact the product's functionality, INVIDIQ may offer a partial refund or resend the missing part. However, if the missing parts affect the product's functionality, INVIDIQ will arrange for a replacement of the entire product.

Notes:

For size-related issues, we greatly appreciate it if you can measure the product using the correct measurement method and provide us with a photo of the measurement. This will enable our dispute team to expedite the resolution of your disputes effectively.

4. Orders Cancellation.

Order Cancellations: INVIDIQ offers a full refund for orders that are canceled before the products undergo processing in our warehouses.

Important Interpretation

1. Deadline of Opening Dispute.

Disputes cannot be initiated if the order status is closed, and disputes cannot be resolved if the tracking information from a third party cannot be traced.

2. Force Majeure.

Circumstances Beyond Our Control: INVIDIQ cannot assume responsibility for any product damage or shipping delays resulting from force majeure events. These events include, but are not limited to, epidemics, international crises, strikes, war, earthquakes, floods, viruses, storms, heavy snowfall, and customs inspections. However, INVIDIQ will make every effort to keep you informed through various communication channels.

3. Return.

Please return products within 10 days after receiving products.

Return Process:

  1. Contact our customer service team to initiate the return process.
  2. Once your return request is approved, we will provide you with a return address and further instructions.
  3. Carefully package the product and include all relevant details inside the package.
  4. Ship the product back to the provided address using a trackable and insured shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part.
  5. Once we receive the returned product and verify its condition, we will process the refund or exchange within 7 days.
4. Unacceptable Disputes.
  1. The buyer's personal preference or taste.
  2. Discrepancies between the product description and reality.
  3. Unusual odors from products.
  4. Orders placed for the wrong items or SKU.
  5. Incorrectly provided shipping addresses.
  6. Agreements regarding product differences made in advance.
  7. Deletion of tracking information by logistics companies or local post offices.
  8. Cases where packages are returned, discarded, or detained due to the consignee's failure to comply with customs clearance procedures in accordance with the foreign trade policies of specific countries.